Contact comemso

Discuss your test task with comemso.

New test system, extension or demo? Tell us about your test task. For help with an installed system, contact our support team.

Direct telephone and email routes for Germany, North America and international projects.

IndependentInvestor-free and owner-led since 2009
In-houseEngineering and production under one roof
InnovationComplex requirements made testable
ResponsibilityLong-term support from real experts

Technical request

Describe your test task.

We will use this information to review your test task and contact you about your request. This request does not subscribe you to marketing. Privacy policy

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Direct contact

Planning a test system or looking for help?

You can reach us by telephone or email here.

Prepare the request

These details help us answer your enquiry.

Share what you already know. We can discuss any open points together.

Optional details for Sales or Support
For Sales

What would you like to test?

  1. Application: EV, EVSE, MCS, BMS, EMC, production or field
  2. DUT and direction: what is real, what must be simulated
  3. Standards and interfaces: required families, editions and connectors
  4. Electrical range: voltage, current, power and load or source concept
  5. Workflow: manual, automated, API, HiL, EOL or mobile use
  6. Project frame: location, schedule, integration and procurement route
For Support

Identify the system and the observed behaviour.

  1. System: product name, configuration and serial number
  2. Installed state: software, firmware and relevant library versions
  3. Test setup: DUT, interfaces, direction and connected equipment
  4. Observation: expected result compared with actual behaviour
  5. Evidence: logs, traces, screenshots, reports and reproduction steps
  6. Operational context: frequency, timing, urgency and safety relevance

Keep evidence attributable: retain the original file names, timestamps, system state and test configuration when sharing logs or reports.

Locations and local access

Germany, North America and an international partner network.

Germany and North America use the same international Sales and Support email routes.

Need regional sales access?Use the published sales-partner network for local market and application access.
Find a sales partner
comemso headquarters and engineering buildings in Ostfildern
Engineering headquarters · OstfildernProduct development, production and customer access at the German site

Routing questions

Contact FAQ

Should an upgrade request go to Sales or Support?

Use Sales when the decision concerns a new option, hardware extension, additional interface, commercial scope or quotation. Use Support when the issue concerns the installed state, compatibility, operation or a technical case. Include the existing system configuration in either route.

Which contact should be used for calibration or maintenance?

Use Technical Support. Identify the product, configuration, serial number, location and required service. The published DAkkS accreditation scope and management-system evidence remain available under Quality & Certifications.

Can an international sales partner handle the request?

Use the Sales Partners page to identify published regional access. Product, territory and service responsibilities can differ, so the concrete route should be confirmed for the project.

What makes a technical support request actionable?

Include the system identity, software and firmware state, test configuration, expected and observed behaviour, reproduction steps and the available evidence. This enables the case to start from the technical state rather than from product identification.

Are the Sales and Support email routes also used for North America?

Yes. For international enquiries, contact Sales at or Technical Support at . You can also contact our North American office by telephone.

How are test results documented?

Tell us which result you need to document. We can identify the relevant product documentation and clarify which configurations, measurements, traces, evaluations or reports the selected workflow supports.

Talk to comemso

Talk to the people behind the systems.

Bring the application, company question or collaboration topic directly to the responsible team.

Factory service or repair?

Contact support first. If a return is needed, submit the product, serial number and return-address details through the RMA form.

Request factory service (RMA)