Customer care and support

Request Factory Service (RMA)

Please contact support first if your device has an issue. If factory service is needed, provide the return and product details below. Wait for the RMA number and shipping instructions before sending equipment.

From support request to factory service

  1. Contact support. Describe the issue so the team can clarify whether factory service is needed.
  2. Provide the service details. Identify the product, its serial number, the return address and the reason for service.
  3. Receive your RMA number. The service team will provide the number and shipping instructions. Wait for these before sending equipment.

The service team reviews your request and provides the RMA number and next steps. Submitting this form does not authorise shipment.