Contact & Support

Find the Update Path for Your System

Identify your system and installed software, check compatibility and follow the available update instructions. Contact support if you are unsure which version applies to your equipment.

One delivered system. Five service decisions.

CUSTOMER CARE

Keep configuration, evidence and ownership connected throughout the lifecycle.

COMEMSO SYSTEM

  1. Learn

    Training

  2. Resolve

    Diagnosis

  3. Sustain

    Calibration

  4. Extend

    Options

  5. Decide

    Consulting

SERVICE SCOPE · EVIDENCE · OWNERSHIP

QuestionStart with the engineering problem
ContextConnect application, standard and product
SourceIdentify document and publication status
Next stepContinue to current technical scope

01 / Contact & Support

Identify the system

Complexity belongs in the background.

ENGINEERING WORKFLOW

Connect the test object once, then turn signals into repeatable engineering evidence.

COMEMSO SYSTEM

  1. Connect

    Interfaces

  2. Simulate

    Behaviour

  3. Analyse

    Signals

  4. Automate

    Sequences

  5. Prove

    Evidence

DEEP TESTING · CLEAR OPERATION · REUSABLE EVIDENCE

Record product, serial number, hardware generation, installed software and target release before updating.

02 / Contact & Support

Preserve compatibility

Firmware, software, module, licence and Test Library versions must remain compatible.

03 / Contact & Support

Escalation

Use Application Support when the correct release path or recovery procedure is unclear.

Continue from technical context

Turn the information into the next engineering decision.

Continue to the relevant application, current product scope or responsible comemso team.