Contact & Support
Calibration, Adjustment, Maintenance and Repair
Choose the service your equipment needs: compare its measurements with a reference, correct a deviation, maintain its condition or repair a fault. Keep the instrument identity and service record with the result.
01 / Contact & Support
Calibration, adjustment, maintenance and repair answer different questions
Traceability is a controlled chain
Reference
Traceable input
Calibration
As-found values
Adjustment
Where supported
Verification
Against criteria
Record
Certificate / report
Release
Approved status
Current certificate + approved scope + service order
control the binding calibration statement
The service request should name the required outcome instead of using the terms interchangeably.
Calibration
Determine the relationship between indication and a traceable reference under defined conditions.
Adjustment
Change supported parameters so the equipment better meets its intended measurement behaviour.
Verification
Confirm that defined acceptance criteria are met after calibration, adjustment, maintenance or repair.
Maintenance
Perform preventive or corrective work that keeps the system functional and serviceable.
Repair
Restore function after a confirmed defect or damage using an agreed return or on-site route.
Release management
Keep product generation, firmware, software, licences and service entitlement in a controlled baseline.
- Scope and range defined
- As-found values preserved
- Certificate or report specified
- Only where supported
- As-found and as-left separated
- Verification follows adjustment
- Criteria agreed
- Result attributable
02 / Contact & Support
Name the legal entity, certificate and measurement scope
ISO/IEC 17025 accreditation applies to the accredited calibration laboratory and its approved scope. It is not a generic product certification.
Use this as orientation only. The current DAkkS scope, quotation and service order remain authoritative.
Accredited calibration laboratory
comemso E-Mobility Services GmbH operates an ISO/IEC 17025-accredited calibration laboratory. The current certificate and annex control the binding quantities, ranges, methods, locations and uncertainty.
03 / Contact & Support
SmartCal supports guided BCS calibration and adjustment
SmartCal addresses measurement confidence at the simulated cell channels without treating every BCS system as the same configuration.
Qualification: supported BCS generations, channel count, ranges, DMM, accessories, environmental conditions and report content must be confirmed for the current release.
- Automated calibration and adjustment with a guided process.
- Use of a 6.5-digit digital multimeter calibrated within an ISO/IEC 17025 context.
- In-house route with central data storage for traceability.
- Customer-site route with values stored in the device and an automatically generated PDF calibration report.
- Rental or purchase route according to the current commercial offer.
04 / Contact & Support
Measurement status alone does not keep a test system ready
Hardware condition, software compatibility, licences, accessories, knowledge and documentation belong to one maintenance plan.
Hardware condition
Connectors, cables, modules, cooling, safety devices, transport damage and wear items.
Measurement status
Calibration due date, range, uncertainty need, drift history and relevant reference chain.
Software baseline
Software, firmware, module, API and Test Library versions plus compatibility.
Licences and entitlement
Available functions, maintenance package, E-learning access and update route.
Accessories
Adapters, connectors, coupling devices, loads, meters, cases and project-specific assemblies.
Competence
Current operators, onboarding, changed workflows and training needed after service or update.
05 / Contact & Support
Calibrating a test system is not the same as calibrating a charging station
Equipment calibration and maintenance have a different scope from EVSE energy-measurement and legal-metrology services.
Calibration & Maintenance
Preserve the measurement and operating capability of EVCA, Easy Chester, Battery Cell Simulator and related configured equipment.
Easy Chester Calimera
Use a mobile EVSE calibration workflow at installed charging infrastructure or in an approved laboratory or production configuration.
06 / Contact & Support
Define the required output before shipping equipment
A complete intake protects traceability and reduces avoidable downtime.
Equipment identity
Product, serial number, generation, modules, accessories and current location.
Requested service
Calibration, adjustment, verification, maintenance, repair, update or combined route.
Scope and range
Channels, quantities, voltage, current, resistance, timing or other required measurement points.
Certificate need
Accredited or factory route, language, customer references and any as-found requirement.
Condition
Known defect, damage, failed check, drift concern, contamination or transport event.
Schedule
Required return date, production or project milestone, shipping window and downtime risk.
08 / Contact & Support
Define the service output before the equipment moves.
State equipment, scope, requested service, certificate need, condition, location and return-to-service criteria.
FAQ
Frequently asked questions
What is the difference between calibration and adjustment?
Calibration determines the relationship between an indication and a traceable reference. Adjustment changes supported parameters to improve performance. A verification should follow adjustment, and as-found and as-left states should remain distinguishable.
Does ISO/IEC 17025 accreditation apply to every comemso product?
No. Accreditation applies to the named calibration laboratory and the quantities, ranges, methods and locations in its current approved scope. It is not a universal product certification.
Which legal entity operates the accredited laboratory?
The public accreditation page names comemso E-Mobility Services GmbH. The current DAkkS certificate and annex are the binding evidence for the accredited scope.
Can calibration be performed at the customer site?
Some routes can be available on site, including publicly described SmartCal workflows. Availability depends on equipment, scope, environment, location, transport, safety and the current service offer.
What does SmartCal do?
SmartCal is a guided calibration and adjustment route for supported Battery Cell Simulator configurations. The public description includes automated operation, a 6.5-digit digital multimeter, in-house and customer-site workflows and a PDF report.
How often should a test system be calibrated?
There is no universal interval on this page. The owner should define the interval from the quality system, use, environment, drift history, risk, customer requirements and applicable regulation.
What does this service include, and what should we agree in advance?
Agree the equipment, calibration task and service location first. Review the distinctions and scope conditions in the linked answers before commissioning the service.
Field workflow planning
Choose the tool from the service question.
Describe the installed EVSE, required check, site conditions and result format.
Register an agreed return for factory service.
Use the RMA form after discussing the issue with support. Wait for the RMA number and shipping instructions.